PRIVACY POLICY

Effective Date: 13 May 2025
Website: https://eliteroofing.co.za
Company: Elite Roofing and Waterproofing (Pty) Ltd

1. Introduction

Elite Roofing and Waterproofing (Pty) Ltd (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”). This Privacy Policy describes how we collect, use, store, and share your personal data when you access our website or engage with us.

2. Information We Collect

We may collect and process the following categories of personal information:

• Contact Information: Name, phone number, email address, and physical address

• Website Usage Data: IP address, browser type, operating system, pages visited, and access times

• Communication Records: Records of correspondence and enquiries submitted through our website or via email/telephone

3. How We Collect Information

We collect personal information in the following ways:

• When you submit a contact form on our Website

• When you communicate with us via telephone, email or WhatsApp

• When you browse or interact with our Website (automatically via cookies or analytics tools)

4. Purposes of Collection

We collect and process your personal information for the following purposes:

• To respond to your enquiries and provide quotations

• To schedule consultations or site visits

• To provide roofing, waterproofing, and related services

• To improve our website, services, and customer interactions

• To comply with legal or regulatory requirements

5. Disclosure of Personal Information

We will not share your personal information with third parties except:

• Where it is necessary to fulfil your request or contract (e.g. subcontractors or suppliers)

• When required by law or regulatory authority

• With service providers who assist us with web hosting, analytics, or communication (under appropriate confidentiality agreements)

6. Your Rights Under POPIA

You have the right to:

• Access the personal information we hold about you

• Request the correction or deletion of inaccurate or unnecessary data

• Object to or restrict the processing of your personal data

• Lodge a complaint with the Information Regulator (South Africa)

To exercise any of these rights, please contact us at the details provided below.

7. Data Security

We take reasonable and appropriate measures to secure your personal information against loss, theft, unauthorised access, or disclosure. However, no system can be completely secure, and we cannot guarantee the absolute security of your data transmitted electronically.

8. Cookies and Tracking Technologies

Our Website may use cookies and other tracking technologies to improve user experience and monitor website usage. You may disable cookies via your browser settings, but this may affect website functionality.

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.

10. Third-Party Links

This Website may contain links to third-party websites. We are not responsible for the privacy practices of such websites and encourage you to read their privacy policies.

11. Changes to This Policy

We reserve the right to amend this Privacy Policy at any time. Updates will be posted on our Website with the effective date. Continued use of our services constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact:

Elite Roofing and Waterproofing (Pty) Ltd
Telephone: +27 (0) 73 306 4448
Email: info@eliteroofing.co.za
Address: Unit 1D – TL Samuel Centre, 410 Main Road, Escombe, Queensburgh, KZN, 4076, South Africa